Winter Update & Newsletter

Posted on December 5th, 2019

Winter Newsletter

As we approach the end of 2019, we have released our final newsletter of year which gives an in-depth look into our CQC inspection, where we’re performing well and how we aim to improve care going into the new year. This edition also provides an array of information about upcoming clinics and services we provide and we have exciting news about an award we’ve won.

Please click here to download a copy of our Winter Newsletter.  You can view all of our previous newsletters by clicking here.

Holiday Opening Hours

Please note the surgery’s opening hours during the festive period:

Appointment Attendance

Since our summer newsletter went out explaining the cost of patients missing appointments, we have sadly noticed an increase in non-attendance at the practice. In the month of November, 195 patients did not attend their appointments with a member of the practice.

With a lot of our feedback focusing on the availability of appointments, it’s vital that the practice and patients work together to ensure that the Spinney can offer appointments and care wherever possible. This means notifying the surgery as soon as if you realise you no longer require your scheduled appointment to allow for someone else to receive care.

If patients repeatedly fail to attend appointments, they will be removed from this practice list and be required to find an alternative doctor.