We Are Primary Care campaign

Posted on October 25th, 2021

We stand alongside staff across Cambridgeshire and Peterborough as part of the #weareprimarycare campaign which aims to raise awareness about abuse directed towards primary care workers.

Research shows that increased pressures paired with different ways of working made necessary due to COVID-19 have led to increased demand in services. We understand the frustration of patients who have found it difficult to access appropriate care but this is never an excuse for a small minority of patients to be abusive towards practice staff members, both clinical and administrative.

The Spinney Surgery has a duty to provide a safe and secure environment for patients, staff and visitors and we operate a Zero Tolerance policy. Violent or abusive behaviour will not be tolerated and decisive action will be taken to protect staff, patients and visitors. Our receptionists reserve the right to terminate any call they deem to be aggressive or threatening.

For the majority of our patients, we thank you for your kindness and patience throughout the pandemic and for their continued support.