Updates to our Phone Message

Posted on January 14th, 2022

We are pleased to announce that after receiving feedback from patients about our surgery’s phone message, it has now been updated meaning patients get through to our team faster and our options are clearer.

Due to the volume of patients requesting appointments at present, the surgery is very busy so if you do need to call us, keep in mind:

• If you would to make an appointment with a GP, please call on the day you are available for an appointment as we are unable to pre-book slots
• To speak to a clinician in the morning, please call when we open at 8am. Our appointments can go quickly, so please be aware that if we are fully booked, you may be asked to call back after lunch at 2pm
• To book an appointment in the afternoon, please call after 2pm – this is when our afternoon slots are available for reception to book.
• If the surgery reaches capacity, you may find that our team are unable to offer you an appointment when you call. In this instance, we kindly ask that you call again the following day. We understand that this is frustrating for patients however it is not safe for our GPs to see patients beyond our capacity.