The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

It's Sunday 6:16 AMSorry, we're closed. We will re-open at 8am.

NHS

Telephone: 01480 495347

Fax: 01480 356159

Out of Hours: 111

SMS Contact from the Spinney

Posted on November 26th, 2019

 

Going into 2020, the Spinney Surgery will start to use text messages (SMS) for some patient communication such as appointment reminders as well as information about repeat medication reviews.

Since our summer newsletter went out explaining the cost of patients missing appointments, we have sadly noticed an increase in non-attendance at the practice. In the month of October alone, 196 patients did not attend their appointments with a member of the practice.

With a lot of our feedback focusing on the availability of appointments, it’s vital that the practice and patients work together to ensure that the Spinney can offer appointments and care wherever possible. This means notifying the surgery as soon as if you realise you no longer require your scheduled appointment to allow for someone else to receive care.

 

We hope that in contacting our patents in this way attendance for appointments will increase and there will be less disruption when issuing repeat prescriptions if you do need to have medication review.

If you do not want for us to contact you via text, please let us know by either emailing us at no-reply.spinney@nhs.net or calling our reception team on 01480 495347.

All those who have not opted out by December 16th will be enrolled for SMS contact and will receive texts from the practice. Please ensure we have the most up to date contact information for you or any members of your family as this will ensure you receive texts and any calls from the practice.

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Opening Times

  • Monday
    08:00 - 18:00
  • Tuesday
    08:00 - 13.00 | 14.00 - 18.00
  • Wednesday
    08:00 - 18:00
  • Thursday
    08:00 - 13.00 | 14.00 - 18.00
  • Friday
    08:00 - 18:00
  • Saturday
    Closed
  • Sunday
    Closed