At the practice, we welcome patient feedback as it helps us know what we’re doing right for our patients and what we can improve on to make our service better.
Compliments
If you have had a positive experience at the surgery or feel our staff have gone above and beyond, we would love to hear from you. To let us know what and who made your experience a positive one, please fill in our patient contact form below and if possible, take the time to leave feedback on the NHS website.
Complaints
We make every effort to give the best possible service to everyone who attends our practice. However we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be resolved as quickly and as amicably as is possible.
If you have any concerns, please contact the Complaints Manager – Mr Thomas George in the first instance who will deal with them appropriately. For more information regarding the complaints procedure, please see our policies page by clicking here.
Let us know what you think
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
The information will us invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients. To complete the Friends and Family Test, click here or come into the practice to complete a paper copy.
Getting in Touch
If you’d like to leave us any feedback or give us any suggestions, please fill the form.