The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

Current time is 15:18 - We are now closed. Please call NHS 111

Telephone: 01480 495347

facebook.com/thespinneysurgery

Patient Feedback

At the practice, we welcome patient feedback as it helps us know what we’re doing right for our patients and what we can improve on to make our service better.

Compliments

If you have had a positive experience at the surgery or feel our staff have gone above and beyond, we would love to hear from you. To let us know what and who made your experience a positive one, please fill in our patient contact form below and if possible, take the time to leave feedback on the NHS website.

 

Complaints

We make every effort to give the best possible service to everyone who attends our practice. However we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be resolved as quickly and as amicably as is possible.

If you have any concerns, please contact the Practice Manager in the first instance who will deal with them appropriately. For more information regarding the complaints procedure, please see our policies page by clicking here.

 

Let us know what you think

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

The information will us invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients. To complete the Friends and Family Test, click here or come into the practice to complete a paper copy.

 

Getting in touch

If you’d like to leave us any feedback or give us any suggestions, please fill in your details below.

Please be aware that medical matters and official complaints cannot be dealt with via this form.

This includes requesting an appointment or prescription, passing on information to a GP, requests or information about referrals or letters as well as questions regarding medication.

If you have a query regarding a medical matter, please telephone reception to make an appointment to see or speak to the appropriate person.

Coronavirus update: Please do not send queries regarding your first or second COVID-19 vaccination using this form. This includes why others have received invites before you, when you will be invited as well as requests to change your venue/appointment.

For any queries, please contact the Vaccinations Hotline on 07591298318.

Opening Times

  • Monday
    08:00 until 13:00
    14:00 until 18:00
  • Tuesday
    08:00 until 13:00
    14:00 until 18:00
  • Wednesday
    08:00 until 13:00
    14:00 until 18:00
  • Thursday
    08:00 until 13:00
    14:00 until 18:00
  • Friday
    08:00 until 13:00
    14:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED