The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

It's Tuesday 6:58 PMSorry, we're closed. We will re-open at 8am.

NHS

Telephone: 01480 495347

Fax: 01480 356159

Out of Hours: 111

Patient Feedback

At the practice, we welcome patient feedback as it helps us know what we’re doing right for our patients and what we can improve on to make our service better.


Compliments

If you have had a positive experience at the surgery or feel our staff have gone above and beyond, we would love to hear from you. To let us know what and who made your experience a positive one, please fill in our patient contact form below and if possible, take the time to leave feedback on the NHS website.

 

Complaints

We make every effort to give the best possible service to everyone who attends our practice. However we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be resolved as quickly and as amicably as is possible.

If you have any concerns, please contact the Managing Partner in the first instance who will deal with them appropriately. For more information regarding the complaints procedure, please click here and for written information, please ask at reception.

 

Let us know what you think

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

The information will us invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients. To complete the Friends and Family Test, click here or come into the practice to complete a paper copy.

 

Getting in touch

If you’d like to leave us any feedback or give us any suggestions, please fill in your details below.

Please be aware that medical matters and official complaints cannot be dealt with via this form. This includes prescription requests, information about referrals as well as questions regarding medication. If you have a query regarding a medical matter, please telephone reception to make an appointment to see or speak to the appropriate person.

  • By using this form you agree with the storage and handling of your data by this website.

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Opening Times

  • Monday
    08:00 - 18:00
  • Tuesday
    08:00 - 13.00 | 14.00 - 18.00
  • Wednesday
    08:00 - 18:00
  • Thursday
    08:00 - 13.00 | 14.00 - 18.00
  • Friday
    08:00 - 18:00
  • Saturday
    Closed
  • Sunday
    Closed