The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

Current time is 15:09 - We're open

Telephone: 01480 495347

Online Services

•  Online Services Registration Form (download)

•  Help using SystmOne online services (i.e. how to reset your password etc.)

•  SystmOne technical issues/queries

•  NHS app technical issues/queries

We offer our patients access to online services so they can better manage their health and wellbeing on the go or outside of surgery hours. Using SystmOne (also known as online services/access), patients are able to:

  • order repeat prescriptions as well as view their current list of medication
  • book & cancel appointments as well as view upcoming and past appointments (we are currently limiting the types of appointments available online)
  • view medical records online which includes information relating to medications, allergies, adverse reactions etc.
  • view results for tests taken at the surgery
  • manage other patients’ health using proxy access

At the Spinney Surgery, we also promote the use of the NHS app which enables patients to view their COVID pass online as well as Doctorlink which can be used by patients to check their symptoms and request appointments.


Proxy Access

At the Spinney Surgery, patients can grant access for another person to access their medical record. There are a number of reasons why someone might allow another person to view their records such as helping them manage long-term conditions such as asthma or diabetes or needing help to understand their treatment and care.

For more information about proxy access and how to register, please visit here.

Access to Your Records

Please ensure you read the below information so you understand the risks and responsibilities when accessing your medical records:


Your GP records are important and you should keep them safe and secure, just like your bank account details.

It’s up to you whether or not you share your information with others e.g. family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure

No one should force you to share your GP records. You have the right to say no. If this happens, tell your surgery as soon as you can.

Letters and results are filed straight to your record once they are reviewed by a clinician. You may access this information before the clinician has had a chance to discuss this with you.

Your records are written to help medical staff look after you and so in some cases, you may not understand everything you see and you may see medical abbreviations that you are not familiar with. You can find out what they mean by visiting the NHS website here.

There may be information in your GP records that you did not know was there or that you had forgotten about, such as an illness or an upsetting incident. If you see anything you did not know about that worries you, please speak to your surgery and they will discuss this with you.

When you download any documents or attachments from your record, you become responsible for keeping it confidential

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.


How to Sign Up

To sign up for the practice’s Online Services, you can either collect an Online Access Registration form from our reception or download and print out one using the link at the top of the page.

Once you have completed your registration, you will need to return it to our reception team. Please note we need to verify your identification and residency so please bring with you a form of photo ID such as valid passport or drivers’ licence and a proof of residence, such as a utility bill addressed to yourself dated within the last 12 months. If you do not either of these forms of ID, please speak to our reception team as we may be able to verify your identity in a different way.

You will then be given a set of details for you to login to the practice’s Online Services homepage as well as a set of details called third-party links which you can use to link to the NHS app. The website you need to access for online services is Please allow 14 days for our staff to process your online access registration form.

Please note we are no longer accepting online access registrations via our website.

Practice/Dispensary Opening Times

  • Monday
    08:00 until 13:00
    14:00 until 18:00
  • Tuesday
    08:00 until 13:00
    14:00 until 18:00
  • Wednesday
    08:00 until 13:00
    14:00 until 18:00
  • Thursday
    08:00 until 13:00
    14:00 until 18:00
  • Friday
    08:00 until 13:00
    14:00 until 18:00
  • Saturday
  • Sunday