The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

Current time is 03:03 - Sorry, we're closed

Telephone: 01480 495347

facebook.com/thespinneysurgery

Online Services

Quick access:

 

We offer our patients access to online services so they can better manage their health and wellbeing on the go or outside of surgery hours. Using SystmOne (also known as Online Services/Access), patients are able to:

  • order repeat prescriptions as well as view their current list of medication
  • book and cancel appointments made at the practice as well as view upcoming and past appointments
  • view medical records online which includes information relating to medications, allergies, adverse reactions etc.

At the Spinney Surgery, we also promote the use of the NHS app and Doctorlink which both allow patients to check their symptoms and get advice on their care as well as book appointments and order repeat prescriptions.

Update (March 23rd, 2020): In light of the ongoing coronavirus pandemic, we are allowing patients to sign up for Online Services without needing to visit the surgery to verify their ID. To sign up, please complete the Online Access Registration Form (electronic version) and email it to us along with a copy of photographic ID (e.g. a driving licence, passport). You can email these to no-reply.spinney@nhs.net. Once we have received these via email, we will be able to set up your access to online services and will either text or email your login details to you.

To sign up for the practice’s Online Services, you will need download and print out the Online Access Registration form (found at the top of the page). Once you have completed this form, you will need to return it to our reception team as well as show a form of photo ID (i.e. a passport, driving licence etc.) so that the team member may verify your identity. You will then be given a set of details for you to login to the practice’s Online Services homepage which can be found at systmonline.tpp-uk.com. Please allow one week for our staff to process your online access registration form.

Once logged on, you will then be able to use our online service features such as booking appointments and ordering repeat prescriptions. Using your access to Online Services, you can also view parts of your medical record online such as your medication history and allergies. For full access to your records, please get in touch us at the practice so we can process your request. More information on access to your medical records can be found here.

The surgery can grant access for a parents or guardian on behalf of any child under the age of 16 years old however this will require the adult to be also registered for online services. If we receive an online services request for a child without a parent/guardian also being signed up for online access, the surgery will get in touch asking them to complete an online access registration form. If the surgery does not receive an application for a parent/guardian within 30 days of contacting them, we are required to destroy the child’s online access registration form.

For more information on how to use the NHS app as well as how to sign up using your existing SystmOne Online Services, please click here. For information about Doctorlink and how to sign up, please click here.

 

Opening Times

  • Monday
    08:00 until 13:00
    14:00 until 18:00
  • Tuesday
    08:00 until 13:00
    14:00 until 18:00
  • Wednesday
    08:00 until 13:00
    14:00 until 18:00
  • Thursday
    08:00 until 13:00
    14:00 until 18:00
  • Friday
    08:00 until 13:00
    14:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED