The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

Current time is 17:51 - We are now closed. Please call NHS 111

Telephone: 01480 495347

Online Services

Online Services Registration Form: printable version / electronic version

We offer our patients access to online services so they can better manage their health and wellbeing on the go or outside of surgery hours. Using SystmOne (also known as online services/access), patients are able to:

  • order repeat prescriptions as well as view their current list of medication
  • book and cancel appointments made at the practice as well as view upcoming and past appointments
  • view medical records online which includes information relating to medications, allergies, adverse reactions etc.
  • view test results for the last six months

At the Spinney Surgery, we also promote the use of the NHS app and Doctorlink which both allow patients to check their symptoms and get advice on their care as well as book appointments and order repeat prescriptions.

Proxy Access

If you would like access to another patient’s account, you will need to fill in an online access form for them as well as yourself if you are not already signed up. We offer patients the ability to access another patient’s account if:

  • they are under the age of 16
  • they do not have capacity on their own (i.e. they have dementia, a learning disability etc.)
  • they are elderly and struggle to manage their health online

Please be aware if the patient is are over the age of 16, we may need written permission from them stating that they consent for you to view their health information unless this is already stated on their records.

To sign up for the practice’s Online Services, you will need download and print out the Online Access Registration (found at the top of the page). Once you have completed your registration, you will need to return it to our reception team as well as show a form of photo ID (i.e. a passport, driving licence etc.) so that the team member may verify your identity. If you do not have any form of ID, please speak to our reception team.

Coronavirus update: in light of the ongoing coronavirus pandemic, we are allowing patients to sign up for Online Services without needing to visit the surgery to verify their ID. To sign up, please fill the registration documents below and submit it to us with a copy of your photographic ID using the form below. We have temporarily disabled appointment booking online as we are required to triage all appointments due to the pandemic.

Online Access Registration Form (electronic version)

• Copy of your photographic ID (e.g. a driving licence, passport)

You will then be given a set of details for you to login to the practice’s Online Services homepage which can be found at Please allow one week for our staff to process your online access registration form.

Opening Times

  • Monday
    08:00 until 13:00
    14:00 until 18:00
  • Tuesday
    08:00 until 13:00
    14:00 until 18:00
  • Wednesday
    08:00 until 13:00
    14:00 until 18:00
  • Thursday
    08:00 until 13:00
    14:00 until 18:00
  • Friday
    08:00 until 13:00
    14:00 until 18:00
  • Saturday
  • Sunday