The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

Current time is 14:24 - We're open

Telephone: 01480 495347

Information for shielded patients

Posted on March 31st, 2020


Update August 1st, 2020: Shielding in England has been paused. If you have been shielding, you should now adhere to strict social distancing, rather than full shielding measures. This includes keeping 2 metres or three steps away from other people outside your home, whenever possible, and limiting the number of people you meet, shops you visit and non-essential journeys you make. More information can be found on the GOV.UK website.


In response to the COVID-19 pandemic, the Government has identified a number of patients who are vulnerable and as a result are considered ‘shielding patients’. These patients have been given guidance regarding limiting their movements and contact with others in order to prevent contracting coronavirus.

Following the advice from the Government, the surgery has now been able to use the necessary data to send shielding letters to patients. We have contacted patients who:

have had an organ transplant
are having certain types of cancer treatment
have blood or bone marrow cancer, such as leukaemia
have a severe lung condition, such as cystic fibrosis or severe asthma
have a condition or are taking medicine that make it more likely to get infections
are pregnant and have a serious heart condition

If you have received a shielding letter and do not think you meet the criteria or if you have not received a letter and believe you should have been contacted, please get in touch with the practice.

For more information about shielding as well as frequently asked questions, please click here. Further information and advice regarding shielding patients can also be found on the NHS website.


Getting help if you are shielding

The Countywide Co-ordination Hub has the responsibility of managing the NHS Shielded List of Patients. This involves contacting each person and discussing their needs plus providing a weekly call back. If you are a shielding patient, the Hub may ask about your access to food, medication/prescriptions, befriending, household tasks, personal care, pets, and any concerns you have. If you have not been contacted by the Countywide Co-ordination Hub, you can reach them on 0345 045 5219 (Monday to Friday: 8am-6pm, Saturday: 9am-1 pm)

Staying at home and reducing contact with other people can be hard but there are things you can try to help you to stay well such as keeping in touch with family and friends using social media or by calling them; taking time to things you enjoy – such as reading, cooking, indoor hobbies, listening to the radio or watching TV or making sure you get fresh air by either being in your garden (at a safe distance from others) or by opening your windows.

If you are struggling during this time, there is advice about how to look after your mental wellbeing while staying at home from Every Mind Matters as well as advice on wellbeing and autism, dementia, learning disabilities, older people, and mental health conditions.

Some charities and organisations have worked with the NHS to produce specific advice about coronavirus which can be found below:

Asthma: Asthma UK: coronavirus (COVID-19)

Other lung conditions (i.e. COPD): British Lung Foundation: coronavirus & COVID-19

Joint and muscle conditions (i.e. arthritis): Versus Arthritis: coronavirus (COVID-19)

Heart disease: British Heart Foundation: coronavirus

Stroke: Stroke Association: information on coronavirus for stroke survivors

Practice/Dispensary Opening Times

  • Monday
    08:00 until 13:00
    14:00 until 18:00
  • Tuesday
    08:00 until 13:00
    14:00 until 18:00
  • Wednesday
    08:00 until 13:00
    14:00 until 18:00
  • Thursday
    08:00 until 13:00
    14:00 until 18:00
  • Friday
    08:00 until 13:00
    14:00 until 18:00
  • Saturday
  • Sunday