Removal of the surgery fax machine

Posted on February 20th, 2020

The NHS guidelines state that the use of fax machines will be no longer permitted in a bid to improve patient safety and cyber security. As a result, we will no longer be using our fax machine for incoming and outgoing correspondence as of March 13th, 2020.

This should not cause any changes to patient contact or care but it will mean that we will no longer be able to fax documents to any other NHS organisation or receive faxes from outside organisations, including some prescription services such as Well, Echo, Pill Time etc. These companies have been contacted in advance and advised to encourage patients to use accepted online methods such as System1 Online Access or the NHS app.

Should you have any queries regarding the decommission of our fax machine, please don’t hesitate to get in touch using our Patient Feedback form.