The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

It's Friday 12:47 AM 


Telephone: 01480 495347

Fax: 01480 356159

Out of Hours: 111

EPS (Electronic Prescription Services)

The NHS has implemented the Electronic Prescription Service which is an optional service offered only for non-dispensing patients at the practice.  If you are a dispensing patient, please continue to order and collect as you usually do.

Patients are able to collect their prescription from a nominated pharmacy and ordering your repeat prescription items is possible by either handing in a repeat prescription slip, using the online service or by calling the practice.

Cambridge and Peterborough CCG now require surgeries to have patients order their own prescription items rather than using pharmacies to do this on their behalf. Please visit us in the practice or at your pharmacy in order to nominate your preferred pharmacy.


The EPS process:

1. You order your prescription either online, via the phone or in the surgery
2. The prescription request is processed in the usual way, we will require the same length of time to process your request  (some items cannot be sent electronically like controlled drugs for instance).
3. The prescription is now called “a token” and is sent electronically to the doctor who checks and digitally signs the prescription/token.
4. This goes electronically to the “Spine” and the pharmacies will link to the Spine periodically through the day.
5. The pharmacy then dispenses the medication on the prescription/token.

Please note that sometimes it can take a while for the pharmacy to “pull down” the prescription/token; however, once it has left the surgery system, the staff cannot do anything to make the prescription get to the pharmacy any quicker.

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Opening Times

  • Monday
    08:00 - 13.00 | 14.00 - 18.00
  • Tuesday
    08:00 - 13.00 | 14.00 - 18.00
  • Wednesday
    08:00 - 13.00 | 14.00 - 18.00
  • Thursday
    08:00 - 13.00 | 14.00 - 18.00
  • Friday
    08:00 - 13.00 | 14.00 - 18.00
  • Saturday
  • Sunday