Doctorlink

At the practice, we have been looking at how we can improve access to practice services and we are pleased to introduce Doctorlink, our new online service where you can access advice and appointments.

Doctorlink is a free online triage and advice tool which helps our patients see the right member of the practice team in an appropriate time-frame based on clinical need. If your outcome indicates that an appointment is required at your GP Practice, you simply click on the ‘book an appointment’ button and select one of the time slots available to have a telephone appointment with a clinician. If there are no slots, you will see a ‘request an appointment’ button. Your request will then come through to the practice and a member of staff will be in touch.

We have listened to our patients’ feedback about appointment availability and with this new system, patients will be able save time by reducing unnecessary bookings and calls which in turn will make our services more efficient. On Doctorlink, you also have the ability to submit requests for Fitness to Work statements which are processed by our staff when received, saving you time on the phone.

To use Doctorlink, you will first need to create an account online by clicking here or by downloading the app on your mobile device via Google Play or the App Store. Registration is simple and takes around 2-3 minutes. You must be 16+ years to register but there is a facility to use the symptom checker on behalf of your child (age 3+) or for people within your care who are registered at the same practice.

The usual methods of contacting the practice are still in place for those patients who may not be able to use a computer or do not have access to one.

For any further questions on how to use Doctorlink or any queries you have about the service, we do have a FAQ which can be accessed here or alternatively, please contact the practice where a member of staff will be happy to help.