The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

Current time is 13:12 - We are now closed. If you need medical help and you cannot wait until the surgery reopens, please call NHS 111

Telephone: 01480 495347

Coronavirus Support & Help

Posted on March 25th, 2020


The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives. However, if you want to help provide care or support someone who is vulnerable or in need, there is guidance on how to do this safely on the GOV.UK website. You should only offer help to others if you are well and not at risk. If you are worried about the health of someone you are supporting, please encourage them use the NHS 111 online coronavirus service. They should only call 111 if they can’t get online, their symptoms worsen or they have been instructed to.

If you or someone you know are affected by coronavirus, either through self-isolation or shielding, and need help, you can find information below on how to receive additional support.

Update August 5th, 2020: please note that as the pandemic has progressed over the recent months, some of these schemes may have ended or changed the services available to the public.

GOV.UK website

If you have concerns about any of the below, please visit here and fill in the questions to see what help you can receive. This website can be used for your own needs or the needs of someone else you are concerned about. Please be aware you will not get direct support from the government or organisations through this service.

• feeling unsafe
• going in to work
• paying bills or being unemployed
• getting food
• having somewhere to live
• mental health and well being


Help for Shielding Patients

Update August 1st, 2020: Shielding in England has been paused. If you have been shielding, you should now adhere to strict social distancing, rather than full shielding measures. This includes keeping 2 metres or three steps away from other people outside your home, whenever possible, and limiting the number of people you meet, shops you visit and non-essential journeys you make. More information can be found on the GOV.UK website.

The new NHS Volunteer Responder service has been established to support people who are shielding because of their health condition and some people who need help for other reasons. Volunteers can help with daily tasks such as shopping and collecting medications and transport to and from hospital appointments. They can also provide a ‘check in and chat’, which involves a simple phone call from a volunteer to check that you are OK. You can only be referred to this service by a health professional or by your local council.


Bereavement Support & Care

If you have lost someone to COVID-19 or have experienced loss from a different reason, please click here to access bereavement services in Cambridgeshire and Peterborough. During the current COVID-19 social distancing measures many of the organisations listed are providing remote and online support, including advice on how to say goodbye when a funeral isn’t possible.


Checking on Patients Admitted to Hospitals During COVID-19

A new helpline has been set up for relatives of patients admitted to Hinchingbrooke & Peterborough City Hospital during the coronavirus outbreak. The phone line is dedicated to providing updates on patients and is available to people with loved ones on Critical Care, the Medical Short Stay Unit and Birch Ward at Hinchingbrooke. Families are being asked to identify one person to be the point of contact who can ring for updates then share the information with others. The helpline is open Monday to Sunday, 8am – 7pm. The number to contact is 0800 052 1042

A similar PALS helpline has been set up for Addenbrookes Hospital in order to get in contact with coronavirus patients and is open Monday to Friday, 8am – 8pm. Their number is 01223 216 756


Local Incentives

To help support those currently affected by the coronavirus, a number of services have been set up to help the isolated members of our local community, such as those in self-isolation or more vulnerable members of the public i.e. the elderly or frail. Below is information for some initiatives recently set up which may provide you or anyone you know with support if you are isolated or shielding or if you are finding every day life difficult and may need some extra help.


Home Help

Run by a team of local volunteers, Home Help are covering the St Ives area to help people who may be self-isolating due to the coronavirus pandemic. The Home Help team are help to help with:

• Picking up shopping for you

• Collecting prescriptions for members in your household

• Picking up urgent supplies

• Friendly and supportive phone calls if you’re feeling overwhelmed or lonely.

To register your interest in gaining support from Home Help, first call their dedicated number on 01480 383340 and request a service you need. The team will then allocate a volunteer for you for whatever you need. Please note this service is completely free of charge and can be for anyone who is self-isolating due to coronavirus.


St Ives Food Bank

The St Ives Food Bank is working on ways in which they can continue to support those who need our help.  Given the current government advice regarding social distancing and self-isolation, the Food Bank have decided to stop clients coming in person to collect food.

From week beginning March 30th, 2020, the Food Bank will be delivering food parcels to clients. The Food Bank normally runs on paper vouchers although these have currently been suspended to the coronavirus outbreak. If you or anyone you know needs a voucher, and do not know who to contact, then please call the church for further information.

The Food Bank will only be delivering to St Ives and the surrounding villages (Wyton, Somersham, Colne, Earith, Bluntisham, Needingworth).  Anyone living in Huntingdon should instead check out the Godmanchester Food Bank.

Food parcels will be delivered on Tuesday and Friday mornings (i.e when the food bank will normally be open).  The driver will deliver the parcels to the front door, knock on the door and move away.  It is only then that the client should come out and collect the food.  If the client HAS to be elsewhere at those times, please ask when they will be at home and we will do our best to deliver at a suitable time.


We Are Huntingdonshire

Huntingdonshire District Council is working with third parties to provide food packages and other services. To enable us to undertake this task, the Council would like information about vulnerable residents so we can offer them this support. If you know someone who needs help because of coronavirus, click here to fill in the online form with their details and what help you think they should benefit from.


Additional Help

The below contact information may prove useful for some members of our community. If you know someone who may benefit from calling or contacting any of the below, please make them aware of these details:

• Carers
Guidance for supporting adults with learning disabilities and autistic adults
– For information & help for young carers, email:


•  Mental health
–  Lifeline Plus is a helpline for adults where trained staff can discuss issues affecting mood & wellbeing during this time, or signpost to other sources of support. You can call them Monday to Friday between 9am – 2pm on 0808 808 2121  / 2pm – 11pm on 0808 808 2121

Mind has advice about COVID and wellbeing for both adults and young people

Centre 33 can give advice and support for young people during coronavirus. Contact them Monday to Friday by telephone (0333 4141809), text or whatsapp (07514 783745) or email (


• Age UK
National number: 0800 0678 1602
Cambridge number: 0300 6669860


• Samaritans Cambridge & Peterborough
National number: 0845 7909090
Local number: 0330 0945717


• St Ives & Fenstanton Timebank
Tel: 07887894100


• Needingworth-cum-Holywell Coronavirus Support


• Hemingford Hub Good Neighbour Scheme
Tel: 07308035416



Practice/Dispensary Opening Times

  • Monday
    08:00 until 13:00
    14:00 until 18:00
  • Tuesday
    08:00 until 13:00
    14:00 until 18:00
  • Wednesday
    08:00 until 13:00
    14:00 until 18:00
  • Thursday
    08:00 until 13:00
    14:00 until 18:00
  • Friday
    08:00 until 13:00
    14:00 until 18:00
  • Saturday
  • Sunday