Patients are able to see a doctor face-to-face if felt necessary by the doctor. You will need to have a telephone triage appointment with the doctor who will listen to your symptoms and assess your needs before inviting you to the surgery if they feel it is appropriate. To book a telephone triage appointment, please call our reception team.
Our reception team do not decide who gets to see a clinician face-to-face and this decision is made entirely by the doctor when they assess you over the phone.
To speak to a doctor, please call our reception team to request an appointment where you will be triaged. In order to speak to a clinician in the morning, please call when we open at 8am. If you would like an appointment in the afternoon, please call once we reopen after lunch at 2pm as this is when our afternoon slots are available for reception to book. As we are very busy at present, you may find that morning appointments go quickly and you may be asked to call back after lunch at 2pm.
Due to the volume of requests we receive, our reception team are unable to let you know a specific time the clinician will be in touch but will give you a window in which they will call.
If you have an area which is affecting you i.e. a rash, a blemish, injury, you may be asked to send photos. Our reception team will send a link to you to upload these photos by a provider called AccuRx. Once sent, these photos are uploaded straight to your patient record and are viewed only by a clinical team member. Often clinicians are able to give advice after seeing your photos however if they feel they need to see you face-to-face, you will be invited to the surgery by the clinician.
If you would like to see a copy of your results, you can request them on our website by clicking here. Once you have received your results, if you would like to discuss them with a clinician or would like them interpreting, please call our reception team to book in for a telephone appointment.
If you believe you are due a medication review, please order your medication as normal either online or by calling the surgery and when a GP or pharmacist authorises your medication, they will check if you’re due a review. If you are, you will be notified you need a medication review appointment after which you can either contact the surgery to make this appointment or book one using our online services.
I want an appointment with a healthcare assistant…
Please call our reception team and let them know you are due for a monitoring blood test and they will then be able to book you in. If you would like to be seen sooner or cannot be seen during working hours, we are also able to offer evening and weekend appointments for blood tests at the West Cambs Federation. In future, we hope to enable patients to book these types of blood tests using online services.
Please call our reception team and let them know you have been asked to have a blood test. They will then be able to book you in. If you would like to be seen sooner or cannot be seen during working hours, we are also able to offer evening and weekend appointments for blood tests at the West Cambs Federation. In future, we hope to enable patients to book these types of blood tests using online services.
Please call our reception team and let them know you need to have a blood test as well as having other measurements taken. You will need to let them know what type of test you need and who has requested it. In future, we hope to enable patients to book these types of blood tests using online services.
Our chronic disease nurses book their own clinics and will book you in for a review when you are due. If you feel you are due a review, please make our reception team aware and they will query this with our nursing team.
We offer availability with our treatment nurses every day and can also book up to 6 weeks in advance. If you know a specific time something needs to be done i.e. an injection every 4 weeks, your stitches need removing in 10 days, let us know and we can arrange this with you.
Please call our reception team to make an appointment for a smear or pill check. If we have on the day availability, we will invite you in otherwise, we can book in advance. Sometimes pill checks can be done over the telephone but the nurse will let you know if this is the case. We also offer early morning slots for these types of appointments every Tuesday starting from 7am.
