The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

It's Wednesday 9:56 AMWe're open

NHS

Telephone: 01480 495347

Fax: 01480 356159

Out of Hours: 111

Appointments

All doctor surgeries are by appointment and available by contacting 01480 495347.

In addition to the doctor’s surgeries, our practice nursing team provide a range of services in our specially equipped treatment rooms. The services range from general treatments often following on from treatment received from or diagnosed by a doctor such as wound dressings, treatment of cuts, removal of stitches etc. to the delivery of treatment via a number of specialised clinics that are held at specific times.

All nurse surgery treatments are by appointment and are available by contacting us at 01480 495347.

Patients requesting a same day appointment with a GP will first have their problem assessed by our triage nurses. They will first assess the urgency of your problem and then offer you a suitable appointment with a GP or other healthcare professional if more appropriate. In some cases they may offer advice alone.

We also offer online booking as well as online repeat medication ordering. To enable you to utilise these services you need to register by completing a form and attending the surgery with identification to enable us to provide you with the password you will require. Click here for registration form to use these services.

 

Additional Access

Extended Access

On Monday, Tuesday, Wednesday and Thursday mornings, we now offer routine pre-booked appointments from 07.10am; please make sure you book with your usual doctor as we have a rota in place. We also offer telephone consultations with Dr. Anderson on Monday and Friday after 6.30pm (subject to availability).

Improved Access

Patients of our practice are now able to book routine appointments to be seen by doctors, nurses and healthcare assistants in the evenings and at weekends in Improved Access – a new service provided by West Cambs Federation.

This service is available to all patients in this area seven days a week in sessions at the below clinics:

  •  Spinney Surgery, Ramsey Road, St. Ives (as of June 2019)
  •  Acorn Surgery, Oak Drive, Huntingdon.
  •  Buckden Surgery, Mayfield. Buckden.
  •  Cornerstone Surgery, Elwyn Road, March.
  •  Cromwell Place Surgery, Cromwell Place, St. Ives.

You can make an appointment at any of the sites – not just the one nearest to your home. To make an appointment, please contact us at the surgery on 01480 495347 and we will book your appointment for you.

General Appointment Information

Doctors and nurses’ appointments are for 10 minutes. Sometimes you will need longer, for instance if you wish to discuss several problems. Please ask the receptionist if you are unsure.

The doctor does always try to keep to time, but can sometimes need more than 10 minutes with more complex cases. Please be patient if you are kept waiting as one day it may be you who needs the extra time.

Ask for a nurse appointment for the treatment of minor injuries, dressings, travel and other immunisations, ear syringing etc. health care assistants (HCAs) undertake the following tasks: blood tests, ECG, hearing tests, urinalysis, routine recording of blood pressure, new patient health checks.

If you are unsure about the kind of appointment you need, please check with the receptionist.

We do not operate strict personal lists however patients have a “usual doctor”. We encourage patients to see their usual doctor as far as possible. This may not always be possible for urgent problems as not all the doctors work every day.

If you or your child are very ill and need to see a doctor very quickly, please tell the receptionist.

 

 

Cancellations & Punctuality

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

If you are more than 10 minutes late for your appointment, it is possible that you will need to make another appointment. Putting late patients ahead of those already waiting inconveniences those patients. To protect and maintain the quality of care we provide to all our patients, practice policy is to write to patients who abuse our services by persistently failing to attend appointments they have booked.

 

Patients With Particular Needs

Our surgery is accessible to patients using a wheelchair. We also have a parking space outside the surgery which is reserved for patients displaying a disabled sticker.

For patients with hearing problems, we can arrange special facilities. If you require these, please notify reception.

We can also arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

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Opening Times

  • Monday
    08:00 - 18:00
  • Tuesday
    08:00 - 13.00 | 14.00 - 18.00
  • Wednesday
    08:00 - 18:00
  • Thursday
    08:00 - 13.00 | 14.00 - 18.00
  • Friday
    08:00 - 18:00
  • Saturday
    Closed
  • Sunday
    Closed