The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

Current time is 16:09 - We're open


Telephone: 01480 495347

Out of Hours: 111

Coronavirus Guidance

Quick access:

Ways to get help and support during the coronavirus pandemic as well as guidance as to how you can help support others in need

• COIVD-19 patient advice following:

Information about shielding, how to get help and frequently asked questions

•  Advice for parents during coronavirus


The NHS across the Cambridgeshire and Peterborough will be better prepared for outbreaks of new infectious diseases only if the public follows Public Health England advice. The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on March 13th, 2020 that the country had moved into the ‘Delay’ stage of the response to coronavirus (COVID-19). The advice issued by the Chief Medical Officer (as of July 20th, 2020) is to stay at home for 10 days if you have new respiratory symptoms i.e. a continuous cough, a temperature or loss/change to your taste or smell. You must not go to a GP surgery, pharmacy or a hospital. You can find out more information about testing and tracing on the NHS website.

If you believe you have COVID-19, you must isolate for 10 days whilst members of your household who remain well are advised to stay at home for 14 days.  See the stay at home guidance on the GOV.UK website for more information. You do not need to contact NHS 111 to tell them you’re staying at home and you should only call 111 if you cannot get help online. You should use the NHS 111 online coronavirus service if you feel you cannot cope with your symptoms at home or your condition gets worse / your symptoms do not get better after 10 days.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
  • Wash your hands often with soap and water. Use a sanitiser gel if soap and water are not available
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Remain at a 2m distance from other people in public. If this is not possible, 1m with additional precautions is advised
  • Wear a face mask or covering in close proximity with other people or on public transport


How will this affect your care at the surgery?

The surgery is limiting all non-urgent patient contact but please rest assured, we are here if you need us. The UK has moved to the delay phase of managing coronavirus (COVID-19) and as such, the surgery is taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus. This means we dealing with our patients differently to how we usually would and undertaking a lot of work on the telephone or via video calls.

Further information about our decision can be found on the Cambridgeshire General Practice (Cambs LMC) Press Release in response to COVID-19 Pandemic. Below is the information you need to know as to how these measures will affect you:



We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. From March 13th, 2020, we want to minimise the number of patients attending the practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need and to answer questions in regards to coronavirus.

A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment.  If this is the case you will be asked to self-isolate. If there is no risk you will be given a face to face appointment.

Please do not try to book an appointment at the surgery if you have symptoms associated with coronavirus.


Access to the surgery

Access to the building will be restricted to the patients who have been invited for an appointment by a clinician. Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises. Only the patient with the appointment will be allowed into the building. For children, only one parent/guardian will be allowed to accompany the child. Patients must wear a face mask or covering whilst in the building.

As per the guidance from Public Health England, children under the age of three years old do not need to wear a mask as they can cause choking or suffocation.

Please be aware that from July 24th, it is also mandatory to wear a face covering in shops and supermarkets, as well as on public transport.



Patients are still able to collect medication as well as their prescriptions. We now offer a delivery service for our dispensing patients to help with social distancing and for those who are in isolation or are currently shielding.

To order a repeat prescription, please either:

  • Telephone the surgery between the hours of 8am and 6pm
  • Request online using our online access if this is already set up for you. For more information on how to sign up for online access during this time, please see below.


Online Access

To reduce unnecessary face-to-face contact at the surgery, we are allowing patients to sign up for online access without needing to visit the surgery to verify their ID. To sign up, please complete the online access registration form found here and email it to us along with a copy of photographic ID (e.g. a driving licence, passport). You can email these to Once we have received these via email, we will be able to set up online access and will email your login details to you.

Update (September 17th, 2020): The surgery is experiencing an increase in requests for online access from patients. Due to this increase, we will endeavour to send your online services login details to you within 1 week of submitting your request. If you do not receive your details in this time frame, please email the surgery. Thank you for your patience.


Self-certification for self-isolation.

Please be advised that the Spinney Surgery is not able to provide a medical certificate for patients requiring self-isolation for coronavirus. Patients absent from work due to sickness and/or being symptomatic and needing to self-isolate are able to self-certify for up to 7 days. Under the current circumstances the Government has asked that employers use their discretion around the need for medical evidence if an employee is absent from work for more than seven days due to sickness.

We need to prioritise our care in meeting the needs of our patients at this time and are unable to provide fit notes for self-isolation. Should you wish to provide your employer with documentation then please download and complete this COVID-19 Employers Form for their consideration.

In light of the coronavirus pandemic, we have new guidance for Fitness for Work certificates (Med3). From March 23rd, 2020, we will be emailing the Med3 forms to patients to avoid unnecessary face-to-face contact at the surgery. When requesting your certificate either over the phone or via our website form, please provide your email address so we are able to send these securely to you. Further information about Med3 forms as well as how to request them online can be found here.


Advice & Information about Face Masks / Coverings

As July 15th, 2020, the Government has not yet announced how people can identify themselves as not needing to wear a covering, nor released cards for this purpose but it is generally regarded that if you feel you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering or if putting on, wearing or removing a face covering would cause you severe distress, then you do not have to. It is advised by the Government that children under the age of three do not need to wear a mask.

In the UK, GP practices are under no obligation to provide exemption letters or medical evidence for those who believe they are exempt from wearing face coverings and as such, the Spinney Surgery will not be providing these to patients who request them.  The Government guidance on this issue suggests there is no requirement for medical evidence to be provided and that a self declaration from the individual should be sufficient.

Guidance provided by the Cambridgeshire Local Medical Committee (LMC) enforcing this can be found here.


Please remain courteous to our staff at all times as any incidents of verbal or physical abuse will result in removal from the practice list. This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty. Our priority is the health and safety of all our patients and staff.

Thank you for your patience at this time



Opening Times

  • Monday
    08:00 until 13:00
    14:00 until 18:00
  • Tuesday
    08:00 until 13:00
    14:00 until 18:00
  • Wednesday
    08:00 until 13:00
    14:00 until 18:00
  • Thursday
    08:00 until 13:00
    14:00 until 18:00
  • Friday
    08:00 until 13:00
    14:00 until 18:00
  • Saturday
  • Sunday