The Spinney Surgery

Ramsey Road, St. Ives, Cambridgeshire, PE27 3TP

Current time is 01:49 - Sorry, we're closed

Telephone: 01480 495347

facebook.com/thespinneysurgery

Coronavirus (COVID-19)

Quick access: 

Download the NHS COVID-19 app

Get a test to check if you have coronavirus or call 119. The practice is unable to arrange tests for coronavirus.

Find out the coronavirus restrictions in your local area

Information about the coronavirus vaccine

Frequently Asked Questions about the COVID-19 vaccination scheme

 

Check if you or your child has symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.

Testing and tracing
Get a test to check if you have coronavirus, understand your test result and find out what to do if you’re contacted by NHS Test and Trace.

Self-isolation and treating symptom
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

People at higher risk
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.

Take part in research
Find out about health research studies and how you may be able to take part.

 

For government advice on staying safe outside your home, click HERE.
For further information go to nhs.uk/coronavirus or gov.uk/coronavirus.

 

Surgery Guidance

The surgery is limiting all non-urgent patient contact but please rest assured, we are here if you need us.

Our opening hours have changed in order to reduce the pressure on our services and staff. We are open Monday to Friday between 8am – 1pm and then 2pm – 6pm.

 

Access to the surgery

We are asking all patients not to attend appointments at the practice without prior agreement from a member of our clinical team. For children, only one parent/guardian will be allowed to accompany the child.  Patients are still able to collect medication as well as their prescriptions. As per the guidance from Public Health England, children under the age of three years old do not need to wear a mask as they may cause choking or suffocation.

We now have a brand new reception hatch window in the surgery lobby which means we now operate a different system at our reception. If you are entering the building or waiting in the lobby, you must wear a face mask.

If there is no one speaking to a receptionist in the lobby, please come in and speak to them from behind the glass where they will be able to help you.

If the receptionist is speaking to a patient at the reception window, please wait outside until they are finished and they have moved away from the window before going inside the lobby.

Once you’ve spoken to the receptionist, you will either be invited into the surgery or asked to wait outside until you are seen. We have seats in the lobby for patients who have checked in and are unable to wait outside but we ask that this be kept to a minimum of four people and that they are reserved for elderly or unwell patients.

 

Prescriptions

Patients are still able to collect medication as well as their prescriptions. We now offer a delivery service for our dispensing patients to help with social distancing and for those who are in isolation or are currently shielding.

To order a repeat prescription, please either:

  • Telephone the surgery between the hours of 8am and 6pm
  • Request online using our online access if this is already set up for you. For more information on how to sign up for online access during this time, please see below.

 

Online Access

To reduce unnecessary face-to-face contact at the surgery, we are allowing patients to sign up for online access without needing to visit the surgery to verify their ID. To sign up, please complete the online access registration form found here and email it to us along with a copy of photographic ID (e.g. a driving licence, passport). You can email these to no-reply.spinney@nhs.net. Once we have received these via email, we will be able to set up online access and will email your login details to you.

 

Self-certification for self-isolation.

Please be advised that the Spinney Surgery is not able to provide a fit note for patients requiring self-isolation for coronavirus. Patients absent from work due to sickness and/or being symptomatic and needing to self-isolate are able to self-certify for up to 7 days. Under the current circumstances the Government has asked that employers use their discretion around the need for medical evidence if an employee is absent from work for more than seven days due to sickness.

We need to prioritise our care in meeting the needs of our patients at this time and are unable to provide fit notes for self-isolation. Should you wish to provide your employer with documentation then please download and complete this COVID-19 Employers Form for their consideration.

In light of the coronavirus pandemic, we have new guidance for Statement of Fitness for Work (fit notes). We will now be emailing fit notes to patients to avoid unnecessary face-to-face contact at the surgery. When requesting your fit note either over the phone or via our website form, please provide your email address so we are able to send these securely to you. Further information about fit note as well as how to request them online can be found here.

Please remain courteous to our staff at all times as any incidents of verbal or physical abuse will result in removal from the practice list. This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty. Our priority is the health and safety of all our patients and staff.

Thank you for your patience at this time.

Opening Times

  • Monday
    08:00 until 13:00
    14:00 until 18:00
  • Tuesday
    08:00 until 13:00
    14:00 until 18:00
  • Wednesday
    08:00 until 13:00
    14:00 until 18:00
  • Thursday
    08:00 until 13:00
    14:00 until 18:00
  • Friday
    08:00 until 13:00
    14:00 until 18:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED