We are pleased to announce that our surgery is now live on SystmConnect – a quick and easy way for patients to contact us online.
Klinik will no longer be active at the surgery
Flu Clinic 2025 Update:
Children (2–3 yrs) – book after 10 Sept
Pregnant patients – book after 15 Sept
Help Keep Everyone Safe – Mask Use Encouraged
RapidHealth: Contact your GP practice online
Rapid health is our online patient triage system; Rapid Health can be used to access self-care information, submit medical and administrative requests, and even register new patients to the surgery.
Get started with our online booking tool
Click here for more information about contacting us online
What is Systm Connect ?
Launch of SystmConnect
As of Wednesday 01.10.2025, we will be changing our online request system from Klinik to SystmConnect. Alongside our phone line, this will be the main way to access our services.
Many aspects of using SystmConnect will resemble Klinik, Online acess will be from 7am – 18:30pm
The options you will be presented with SystmConnect are easier to navigate. You can request an appointment about a new condition, enquire about an existing condition or medication, ask about a referral, discuss a test result or seek advice about something else such as a sick note or travelling abroad.
When you get in touch, you will be asked some questions to help us understand your clinical need. Our dedicated triage team will use the information you give us to choose an appointment for you in a time frame that is appropriate and with the most suitable Health Care Professional for your clinical need. We may offer you a face to face or a telephone appointment, or we may be able to answer your query with a message, or send a prescription to your pharmacy / dispensary.
*Our dedicated Triage Team is made up of your regular healthcare professionals, including GPs, Nurse Practitioners, Paramedics and other clinicians from the practice. They review the information you provide to determine what care you require and if/when you should be seen. One of our Administrators will contact you with the outcome.
Appointment timeframes* are categorised into: Acute (within 24hrs), Urgent 2-3 days, Semi-routine priority (SRP) 4-8 days, Semi-routine non-priority (SNRP) 9-13 days and Routine 14+ days. If you have access to your medical record via the NHS App, the Airmid app or SystmOnline, you will be able to see these references on your medical notes after you have submitted a health form.
If at anytime, you feel your query has been prioritised incorrectly, please get in touch again and provide more information to help us help you with your problem.
Patients registered with the Spinney Surgery can use this service to contact the surgery for multiple reasons such as:
Ordering Prescriptions
If you regularly take prescribed medication/medications, you will be given a repeat prescription request form. About one week before you need more treatment, please send us your request using one of the methods listed below:
Via the NHS App or NHS Online Login – Owned and run by the NHS, the NHS App is themost simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android.
Using Online Services – You can order your Prescriptions online using System Online and the Airmid apps prescription ordering facilities. Click here for more details
By repeat slip or on paper – By returning the computerised repeat slip by post or in person . If you wish your prescription posting back, please include a stamped addressed envelope.
By Phone – By calling 01480 495347 and choosing option 2 Our phone lines remain open for anyone with accessibility needs who might find difficulty requesting their prescriptions online, please contact us on 01480 495347 if you require any assistance.
Secretary Team Requests
Please do not call the surgery to speak to the Secretary team as this is no longer an option.
Please use Systm Connect to request any forms that need filling in, a summary of your records and give the secretaries information that they have asked for or ask a question about the progress of a form or referral.
General Questions
Please see our Frequently Asked Questions (FAQs) page in first instance.
However if not, use Systm Connect to ask questions. However, questions will be answered in date order so please be patient as urgent clinical problems come first but we hope that having this option will be helpful.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.
If you are in a Mental Health Crisis – Call NHS 111 or and select the Mental Health option or visit our Mental Health Page.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
