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Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Mrs Debra Wheatley (f)

DMS Managing Partner

The task of running the Spinney Surgery has changed significantly since I joined the practice way back in December 1984. The practice team has grown considerably over the years, as has the building, and I was thrilled when the Partners invited me to join the Partnership as Managing Partner which was a new concept to general practice.

The introduction of computers and associated systems as well as Department of Health targets, standards and quality initiatives mean that juggling finance, personnel, premises and other resources is a more than full time job.

I play and enjoy an active part in the Spinney Patients Association, which has won the Royal College of GPs Patient Participation Award twice now!

I enjoy all aspects of my role, particularly those directly involving patients, and introducing systems which provide improvement to our patient services. There have been major changes in the last few years such as the introduction of a Quality Outcomes Framework and GP Commissioning. I spent two years on the local Leadership team for the area. I  thoroughly enjoy ensuring the practice and the team meet the challenges of thrown at us on a daily basis . I like to think I have an open door policy for staff and patients so that they can share with me their thoughts (good or bad!) about our surgery and the services we provide.



Mrs Corienne Brown (f)

My main role is notes summarising at the practice but I have other skills in reception and administration. I previously worked at Yaxley Group Practice which stood me in good stead to join the busy Spinney team.

Mrs Sarah Smith (f)

I joined the team in 1996 undertaking audits and managing the chronic disease recall systems in the practice.

Miss Amber Walch (f)

I joined the practice in 2013 as an Apprentice in Administration. I completed this in February 2014 and was permanently employed. I undertake the scanning and coding of all correspondence into the medical records and other administrative tasks. I enjoy being part of a busy team.

Mrs Diane McPhee (f)

I joined the Spinney Team in May 2004, as the Administrator, having previously as an Administrator/Receptionist at another local G.P Practice. I enjoy my varied and challenging role, which includes daily allocation of the pathology results, checking and distribution of post and other administrative duties

Mrs Nikki Murden (f)

Nikki joined the Notes Summarising Team earlier this year having worked in local GP practices. Nikki joins Corienne Brown in the task of summarising records for the surgery.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Mrs Jane Workman (f)

I came to the Surgery having been a receptionist in Hertfordshire for 7 years. I enjoy helping patients make appointments and with their enquiries. I administer the drug monitoring system at the surgery reminding patients to have their blood tests when appropriate.

Mrs Deborah Jakes (f)

I joined the team in July 2013 having worked in Biggleswade as a Receptionist. I really enjoy working at reception and meeting patients old and new. Having worked with System1 computer system in my previous practice I found it easy to settle into the Spinney team.

Mrs Mandy Clarke (f)

I joined the team  as a Receptionist having had a wide experience of other jobs. I enjoy meeting patients and helping them where I can. I am the practice Receptionist Carers Champion and make sure that resources are up to date for our Carers.

Mrs Pam Purnell (f)

Pam has been worked at the Surgery in excess of 30 years. She processes all the repeat prescriptions in the mornings, and in the afternoons works on our busy reception desk.

Mrs Ellie Hales (f)

Ellie Hales joined us in August 2015 as part of our reception team and came from Hinchingbrooke Hospital. Ellie enjoys meeting patients and trying to make sure they get the care they require from the appropriate Doctor or Nurse.

Mrs Laura Webb (f)

Laura joined the team at the end of January having worked in two other practices in Cambridgeshire previously. 

Mrs Katy Canham (f)

Katy h joined the Reception and Administration team in July 2018 having worked previously at Cambridgeshire CCG 

Mrs Linda Macrae (f)

Linda joined the Reception and Administration team in June 2018 and has quickly gained skills in our reception team. 



Mrs Jean Mercer (f)

I joined the team in November 2001 and is am a  full-time practice secretary. In addition to providing a personal assistant role to the Doctors and other members of the practice team, my responsibilities include processing and progressing hospital referrals  using the Choose and Book System.

Mrs Lorraine Stork (f)

I also joined the team in November 2001 and work alongside Jean on a part-time basis. In addition to the hospital referrals there is an enormous amount of typing and admin preparation in the surgery - guidelines and protocols being just one area that have to be kept up to date.

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