We can now utilise the new Systm1 Online prescription ordering facilities as well as online appointment bookings and cancellations. To enable you to utilise these services you need to register by completing a form and attending the surgery with identification to enable us to provide you with the password you will require.
Click here for registration form to use services
All doctor surgeries are by appointment and available by contacting 01480 495347
In addition to the doctors surgeries our practice nursing team provide a range of services in our specially equipped treatment rooms. The services range from general treatments often following on from treatment received from or diagnosed by a doctor such as wound dressings, treatment of cuts, removal of stitches etc., to the delivery of treatment via a number of specialised clinics that are held at specific times.
All nurse surgery treatments are by appointment, and available by contacting 01480 495347
Patients requesting a same day appointment with a GP will first have their problem assessed by our triage nurses. They will first assess the urgency of your problem and then offer you a suitable appointment with a GP or other healthcare professional if more appropriate. In some cases they may offer advice alone.
On Monday, Tuesday, Wednesday and Thursday mornings we now offer routine pre-booked appointments from 07:10, please make sure you book with your usual doctor as we have a rota in place. We also offer telephone consultations with Dr. Anderson on Monday and Friday after 6.30pm. (subject to availability).
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
General Appointment Information
Doctors and nurses' appointments are for 10 minutes. Sometimes you will need longer, for instance if you wish to discuss several problems. Please ask the receptionist if you are unsure.
The doctor does always try to keep to time, but can sometimes need more than 10 minutes with more complex cases. Please be patient if you are kept waiting as one day it may be you who needs the extra time.
Ask for a nurse appointment for the treatment of minor injuries, dressings, travel and other immunisations, ear syringing etc
Health care assistants (HCAs) undertake the following tasks: blood tests, ECG, hearing tests, urinalysis, routine recording of blood pressure, new patient health checks.
If you are unsure about the kind of appointment you need please check with the receptionist.
If you are late for your appointment , it is possible that you will need to make another appointment. Putting late patients ahead of those already waiting inconveniences those patients. To protect and maintain the quality of care we provide to all our patients, practice policy is to write to patients who abuse our services by persistently failing to attend appointments they have booked.
We do not operate strict personal lists however patients have a “usual doctor”. We encourage patients to see their usual doctor as far as possible. This may not always be possible for urgent problems as not all the doctors work every day.
If you or your child are very ill and need to see a doctor very quickly, please tell the receptionist.
Patients With Particular Needs
Our Surgery is accessible to patients using a wheelchair. We also have a parking space outside the Surgery which is reserved for patients displaying a disabled sticker.
For patients with hearing problems, we can arrange special facilities. Please notify reception.
We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.