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Carers Direct

Content Supplied by NHS Choices

Are You a Carer?

If you are please let us know - we may be able to help you. Mandy Clarke is our Reception Carers Champion

There is a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful.

  • Caring for a parent

    Watch this video on: caring for a parent at home

  • Telling people

    Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.

  • Taking a break

    Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

  • Housing and carers

    Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Contact Carers Direct

0808 802 0202
Helpline Information
Office Hours
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.

Carers support groups

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

Making family carers aware of their rights

Many families struggle to navigate the maze of services and entitlements, and miss-out on financial and practical support. Last year we supported over 11,000 family carers and those with care needs by providing information, advice and support, peer support and homecare.

Letting family carers know where to get help and support

We champion family carers’ rights every day of the year. We want every family carer to know where to turn for advice, information and support, whether in their local community or online.

Our Family Carers Helpline Team is ready to listen to find out what matters to each carer. They provide tailored information and advice anytime between 9am-5pm Monday-Friday on 01480 499090.

We also encourage family carers to visit our website which is packed with information including our new online directory of carer resources. We’ve also

teamed up with Carers UK and Cambridgeshire County Council to give carers in Cambridgeshire access to a wide range of digital tools and essential resources that may help make their caring situation easier.

We provide local support through our network of Family Carers Hubs which run monthly from local community venues. Delivered in partnership with other independent and statutory organisations, we offer a rotating programme of health and wellbeing sessions across the Hubs focusing on issues that matter to family carers like Back Care, Falls Prevention, Medication Management, Continence Care and resilience for family carers. Our Hubs are for family carers, the people they support and their families and friends. Short breaks are available across all of our Hubs providing activities and support from our CQC registered Care staff so that family carers can have time to relax, chat with other carers and access the help and support they need.


Carers Trust Cambridgeshire Peterborough Norfolk is a local charity, supporting family carers of all ages and people with care needs. We provide a wide range of services for families and we are a network partner of Carers Trust, the UK’s leading provider of support for family carers and the people they care for. Our Mission is to improve family carers’ lives and prevent, reduce and delay the harmful impact of caring. Family carers can be referred for information and support by phoning our Family Carer Helpline or via a Family Carers’ Prescription referral through their GP surgery.

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