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Practice Policies

The Spinney Surgery is registered with the Information Commissioner under the Data Protection Act and conforms to all the requirements regarding our handling of your confidential information.  Our Privacy Notice has been revised to comply with the General Data Protection Regulation (GDPR) which come into effect on 25th May 2018.  A copy can be accessed by clicking here Spinney Surgery Privacy Notice


Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery, it has become necessary to implement the following policy:


If you repeatedly fail to attend appointments you may be removed from this practice list and required to find an alternative doctor.


If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours notice. We can then offer the appointment to someone else.


 Thank you for your co-operation

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Managing Partner.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Managing Partner and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


Zero Tolerance & Violence Policy

The Practice will ensure that visitors and patients are treated with dignity and respect. The Practice will not tolerate any harassment or abuse (either physical or verbal) to our staff. The NHS and the Practice operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove such  patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.


If you elect to request prescriptions or use other services as may be provided from time to time on this website, you will have to enter confidential information about yourself that will be sent to us across the internet. This information will not be encrypted, but will be no less secure than normal email. We cannot guarantee that others will not see this information.

The Statements and Opinions contained within these Web Pages are solely those of the Spinney Surgery Medical practice except where explicitly stated otherwise. Every effort has been taken to ensure that the information contained herein is factually correct and up to date. However neither the authors nor any of the persons mentioned in these pages will accept responsibility for any injury to persons or property that may occur as a result of advice contained herein. Use of this site is not a substitute for seeking specialist help from a qualified registered medical practitioner.

We would like to remind patients that the website enquiry or email address function is not to be used for medical information or consultation. The main reason for this is that we cannot guarantee the timeliness of response to such enquiries due to the nature of working schedules. If you wish to send medical information to your GP or nurse, please use the various options we offer:- telephone, fax, written form. The e mail and website enquiry function is more directed at general non medical enquiries, comments, complaints or suggestions. We cannot accept responsibility for medical queries sent via this route.

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